1.What is your Return Policy?
1090f.com & fusionbeats.in will accept Return or Size Exchange of a product only if the following conditions are met -
2. How do I return products to 109f.com & fusionbeats.in?
To initiate return, just follow these simple steps -
3. When I return my Order, will I get refund for Shipping Charges as well?
The Shipping charge, if any will not be refunded. It is a non-refundable, convenience fee.
4. When I return my Order, will I get refund for COD Charges as well?
The COD charges, if any will not be refunded. It is a non-refundable, convenience fee.
5. How many times can I return the same order?
All returns will be accepted against the original order only once.
6. What is your exchange policy?
We offer only Size Exchanges for our products. If you inform us of the size exchange via either the returns/exchange form or an email to email@example.com or on phone, within 15 days from the order delivery, we will arrange a return pick-up/ask you to self-ship and deliver the new size to you within 10-15 working days. We do not offer product-to-product exchange, even if the 2 products are of the same value. In case you want to exchange a product for an entirely different product, we will issue store credits, which you may use to place a fresh order of your choice.
7. How do I apply store credits?
Once you return a product to us, we will add the value of your order (Minus any shipping and/or COD charges) back in your account as 109f Store Credits. You can use your store credits for further shopping with us. Once your select the product/products to buy and add to bag, automatically a store credit tab will reflect the store credits utilised by you on the check out page, and the total amount to be paid by you will be calculated after deducting the store credits in your 109f account. Please note, you need to be signed in with your registered 109f ID to view and utilise your store credits.
8. In case my return is from a No Service Area, how should I return the product?
If the you want to return an Order and the return request is placed within 15 days from delivery date; and 109f does not offer reverse pickup of the items, you can courier the shipment yourself. Also, we request you to send the scanned copy of the courier slip to firstname.lastname@example.org and we will refund the amount. We will refund the courier slip amount or INR 100, whichever is less as store credits.
9. What is your Refund Policy?
From the date of return pick up we will take 10 days to process your refund via online transfer to your account. For all orders, the amount paid for the product(s) will be refunded. No Shipping and COD Charges will be refunded. No refunds will be made for products sold during sale, promotions and at markdowns. We will only issue store credits in such cases.10. What happens if I receive a defective product?
We work very hard to ensure that our products meet your Quality Standards, but in case you receive a defective product, please inform us within 24 hrs of the receipt of the product, and email email@example.com with pictures of the defect. We will ensure that we pick-up the defective product and issue you a replacement, wherever possible.